Troubleshooting Guides

Having trouble logging in?  Here are a few resources and tips to help you get access.


- If you're crew and you received an error saying “invalid user name and password”? Click on the appropriate button (Microsoft, Facebook, Google or Yahoo!) and enter the email your manager for your eHR record) and your own email password.

- If you're crew and forgot your password, you should reset it as instructed by your email provider.

- Managers and above log in using their eID and their password.

- Logging in for the first time?  Try THIS work around.

- Make sure your agreements are SIGNED.

How to DOWLOAD and INSTALL the ourlounge mobile app on Android and iOS.

How to LOGIN to the ourlounge mobile with an Android phone.

How to LOGIN to the ourlounge mobile with an iPhone.



ourlounge will NOT be sending a confirmation email once you are registered.