Troubleshooting Guides

Having trouble logging in?  Here are a few resources and tips to help you get access.


- Crew members log in using their own email and their password. If crew forgot their password they should reset it as instructed by their email provider.

- Managers and above log in using their eID and their password.

- Logging in for the first time?  Try THIS work around.

- Make sure your agreements are SIGNED.

How to DOWLOAD and INSTALL the ourlounge mobile app on Android and iOS.

How to LOGIN to the ourlounge mobile with an Android phone.

How to LOGIN to the ourlounge mobile with an iPhone.


***Things to consider

ourlounge will NOT be sending a confirmation email once you are registered.

- Please INCLUDE a screenshot of the last error message you receive or the last screen you were on when you were trying to login in the survey below.


Create your own user feedback survey